We sell clearance stock at clearance prices, and that changes nothing about what happens after your card is charged. Same delivery promise, same returns, same manufacturer warranty. Written in plain English, with no clause that only shows up when you need it.
Your order leaves our warehouse 4 to 6 days after payment and is delivered within 12 days. Free to the lower 48, no minimum.
Why not next day? Because this is surplus stock. It sits on pallet racking in bulk, not in a retail pick face, so every order is picked by hand, checked against the carton label and repacked for single-parcel transit. That is the trade you make for the price, and we would rather tell you up front than promise 48 hours and miss.
You hear from us three times, all by email, with no account to log into:
Chairs and accessories go by ground parcel. Desks go by ground freight, because a 79 inch tabletop does not fit a parcel network. That is why a desk and a chair in the same kit sometimes land a day apart. Freight carriers call ahead to schedule, so keep your phone on.
Delivery is to the door, not inside the room. If you live on a fourth floor walk-up, tell us at checkout and we will flag it with the carrier.
Thirty days from delivery, for any reason or none. The chair can be built, the desk can be drilled into your floor mat, the box can be long gone. Email us and a prepaid label lands in your inbox, usually within the hour during business days.
We refund to the original payment method within three business days of the box scanning back in. There is no restocking fee and no return shipping charge, and clearance pricing does not make a sale final. The only thing we will not take back is a top that has been cut, drilled or refinished, since we cannot sell it to anyone else.
Kits come back as kits. We cannot take one piece and hold the bundle price on the rest.
Every product here is new, sealed and sold with its full manufacturer warranty. Being surplus changes the price, not the cover.
Cover starts the day your order is delivered and it does not need registering. A claim is an email with a photo or a ten second video, sent to us and not to a factory on the other side of the world. We ship the replacement part free, and where a part will not fix it we replace the product from stock.
What is not covered: normal wear on upholstery and mesh, damage from moving house, commercial use in a space running more than one shift a day, and anything modified after it left us.
Every chair ships about eighty percent built. You attach the base, the gas lift, the seat and the back, with the tool in the box. Fifteen minutes for the M18, twenty-five for the S300.
Desktronic puts desk assembly at about 25 minutes with no extra tools, and that matches what we see. You want a second pair of hands for turning the top over. Every top is pre-drilled for its frame, so there is no measuring and no guessing. The handset and the control box are plug and play, and the four memory presets are set by holding one button.
One team, one inbox, no ticket queue in another timezone. We answer most emails inside two hours during business hours and always inside one business day. If you want to know how many units of a finish are left before you order, just ask. We will tell you the actual number.